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At 3388bet, your account data belongs to you — this policy sets out exactly what we collect, how we use it, and the steps you can take to review or correct it. Access and data handling depend on your local law and eligible region.
When you open an account with us, we collect the information you provide directly — your name, contact details, login credentials and any payment method identifiers associated with transactions such as Rocket mobile wallet references, Upay account identifiers or Bank Transfer records. We also collect technical data your device sends automatically: IP address, browser type, session timestamps and page interaction logs. This data serves three purposes. First, it lets us operate your account correctly — processing deposits, recording withdrawal requests and matching wallet confirmations against your account ID. Second, it helps us detect unusual activity on your session, so we can protect the account you have built. Third, it allows us to send you account-related communications such as deposit confirmations or policy update notices. We do not sell your personal data to third parties for their own marketing. Where we share data with service providers — for example, payment processors handling Rocket or Bank Transfer flows — those providers receive only what they need to complete the transaction. All data handling is subject to the laws applicable in your eligible region.
This policy covers every interaction between you and 3388bet through our website and your authenticated account. It does not extend to third-party websites you may reach via links on our pages, nor to payment processors whose own privacy terms govern their handling of your wallet data once a transaction leaves our platform. Understanding the boundary helps you know where to direct a data question.
Everything you do once logged in — game sessions, transaction history, wallet entries, profile edits — falls inside this policy. We hold that data and you can request a review of it through the support route listed below.
Deposit and withdrawal entries recorded in your account wallet are covered here. The payment processor's own policy governs what happens on their side of a Rocket, Upay or Bank Transfer flow once your request leaves our system.
How you browse our lobby — which categories you open, how long a page stays in view — is logged as session data under this policy. We use it to keep the site functioning correctly, not to build a profile for sale.
Game studios whose titles appear in our lobby, and any external link you follow from our pages, operate under their own privacy terms. We do not control or speak for those data practices; check their published policies directly.
You are not a passive subject of this policy — there are real steps you can take. Log in to your 3388bet account and open the profile section to review the personal details we hold. If something is wrong — a mistyped contact number, an outdated email address — you can correct it directly in the account settings fields shown there. For records you cannot edit yourself, such as historical transaction entries linked to a Rocket or Bank Transfer deposit, raise a correction request through our support channel and we will handle it within the process described in the support section below. If you have a question about how a specific piece of data is being used, or want to understand what we retain after an account is closed, our support team can walk you through it. Eligibility for certain data rights depends on the laws that apply to your region; we will tell you clearly if a request falls outside what we can action under applicable rules.
Open the account profile page after logging in. The personal details, contact information and linked payment identifiers we hold are visible there. Check them against what you originally submitted.
Update your name, email or phone number directly inside account settings. For fields that are locked — such as registered wallet IDs tied to a Rocket or Upay confirmation — submit a correction request via support.
If you want clarity on what specific data we hold, how long we keep it or who has accessed it, contact our support team using the route listed in the support section. We will respond through the same channel you used.
Questions about data retention after account closure, or about opting out of non-essential communications, go to our support team. What we can action depends on the applicable rules in your eligible region.
If a section of this policy raises a question you cannot resolve by checking your account settings, we have support routes you can use directly. Use only the channels published on this site — we do not operate data or privacy requests through unofficial third-party accounts. When you contact us, include your registered account ID so we can locate your records and respond accurately.
Open the chat widget from any page on 3388bet. Describe your data or privacy question and include your account ID. Our team will handle it through the same chat thread.
Send your privacy or data request to the support email address published in the contact section of our site. Use the subject line 'Privacy Request' and include your registered account ID.
The account help section lists the current published contact routes and any process notes for data requests. Check there first — it reflects the most current version of our support path.
We keep your account data only for as long as it is needed to operate your account or meet the obligations that apply in your eligible region. When data is no longer required, we follow a deletion process rather than retaining it indefinitely. This section outlines the four areas where your data intersects with our platform day to day.
We use cookies to keep your session active across page loads and to remember your login state. You can manage cookie preferences through your browser settings. Disabling all cookies may affect how some account features load on your device.
Your login credentials are stored using one-way encryption — we cannot read your password in plain text. If you suspect unauthorised access to your account, change your password immediately in account settings and contact support.
Transaction records tied to Rocket, Upay or Bank Transfer deposits are kept for the period required by financial record obligations in your eligible region. Non-essential session logs are cleared on a shorter cycle. Ask support if you need the specific period relevant to your account.
When we update this policy, the revised version is published on this page with a clear notice in your account dashboard. Continuing to use your account after a policy update indicates you have read the change. Check this page if you receive an update notice.
Below are the questions we hear most often about how your data is handled on 3388bet. If your question is not covered here, use the support routes in the section above.
We share data only with service providers who need it to complete a specific function — for example, a payment processor handling your Rocket or Bank Transfer transaction. Those providers are not allowed to use your data for their own purposes. We do not sell personal data.
Log in and open your account profile page. The personal details, contact information and payment identifiers visible there are what we hold for your account. For a more complete record, contact support with your account ID and a written request.
Yes. Open account settings to update editable fields like your email or contact number. For fields you cannot change yourself — such as a registered Rocket wallet ID — submit a correction request to our support team and we will handle it through the published process.
After account closure, we retain only the records required by applicable financial or legal obligations in your eligible region. Non-essential data is deleted. Contact support to ask about the specific retention period relevant to your account and region.
This policy covers your account and session data on 3388bet's platform. Game studios — such as PG Soft, JDB or PlayStar — supply game content only and operate under their own data terms. We do not speak for their data practices; check their published policies separately.
We publish the updated version on this page and place a notice in your account dashboard. The change takes effect once the notice is visible. If you have a question about what changed, contact support and we will walk you through it.